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168 reviews   52,278 votes   last vote 05/12/2012 2:15 AM CDT

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About Aplus.net
Rank
#25 of 32
Votes
200
Reviews
3
Aliases
a plus
 

Aplus.net
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#25 Aplus.net Rating for Aplus.net
Ranked #25 of 32
(#1 Just Host 6,506 votes)
200
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200 Votes
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Bottom Line
Users like this host. Visit the official Aplus.net website for more information.

Aplus.net Reviews
by on at 11:46 AM CST
Ever since aplus was purchased and "merged" with Deluxe's Hostopia, the customer service has gone so far down hill, it went underground. And, they say that you can install and run WordPress through them and it looks like you can, but when you actually try to make WordPress run smoothly with aplus hosting, it does not work--even WordPress's website confirms that customers of aplus cannot connect to WordPress properly. I have requested technical support on this issue numerous times over the past several months. Aplus opens a "ticket" and then closes the ticket, marking it "Resolved" without ever fixing the problem, without any confirmation from me--and then they don't let you re-open that ticket anymore on their site, which you used to be able to do. In addition, there used to be a huge forum section, with customer input and helping each other answer questions or solve problems. That is no longer accessible. I can't find it anywhere. All that's left is an FAQ section that does not come close to matching the previous forum information as far as tech support goes. Plus, every time I have contacted tech support in recent months, after a time-consuming q and a back and forth, I'm they will need to open a ticket. This ticket is "opened" and then a few days letter I receive an email saying it was "resolved" yet my problem was not solved, nor did anyone even communicate with me to confirm anything about the technical problem I was having with their site. December 2010. I can't find anyone within the company to solve any technical support issue. They just open tickets and close them, marking them "resolved" and none of the technical problems have been solved. In fact, just recently, they locked access to many of the files on my site--files to which any other reputable web host allows the customer access.
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