Network Solutions Review #6 by juegos on May 21st, 2008 at 8:40 AM CDT

Name

WOW! I was about to try network solutions but after I read all this negative reviews from ex customers and ex employees I change my mind, I wonder why this hosting company still on bussines, how come nobody report them to BBB.org ?

WOW! I was about to try network solutions but after I read all this negative reviews from ex customers and ex employees I change my mind, I wonder why this hosting company still on bussines, how come nobody report them to BBB.org ?

Network Solutions Review #5 by Webmaster on January 20th, 2008 at 11:29 PM CST

Name

Control pannel is joke, PHP another joke, hosting doesn't run index.php as default page. SSI - none. MySQL - if anyone found it let me know.

Control pannel is joke, PHP another joke, hosting doesn't run index.php as default page. SSI - none. MySQL - if anyone found it let me know.

Network Solutions Review #4 by Frank Wesolowski on October 18th, 2007 at 8:29 PM CDT

Name

I have totally had it with Network Solutions! I run a small car enthusiast club in the midwest and a local forum with about 140 members. About 3 months ago, my site was shutdown by NetSol without so much as a warning. After about 5 calls, they finally told me that they had shut my site down because one of our members sent out 45,000 emails in one day. Of course this never happened. Obviously we were infected by some type of virus or worm that did that. It was a malicious code that was injected into our system some how, but NetSol just said, you need to fix the problem. None of us are real computer code experts, but we assumed that the problem was just an error. After 4 days(evidently when you call them, they have a standard procedure that says they must contact you within 1 to 3 days!) They did just that, and after they tell you what the problem is, you have to wait another 1 to 3 days. You cant talk to a person, you have to let the tech support person "escalate" the case. Which basically means NOTHING. I ended up calling them three times a day, and all the same thing. Our customer support team will call you when we know something. So instead of being down for a few hours our site was down for 4 days. No apology or nothing. That was three months ago... this WHOLE THING, just happened again on Monday, we actually DID find the bad code this time, we deleted it, told NETSOL, and do you think they would check it out in a few hours, NOOOO... 3 more days! So for those looking for a web host... STAY AWAY FROM NETWORK SOLUTIONS!

I have totally had it with Network Solutions! I run a small car enthusiast club in the midwest and a local forum with about 140 members. About 3 months ago, my site was shutdown by NetSol without so much as a warning. After about 5 calls, they finally told me that they had shut my site down because one of our members sent out 45,000 emails in one day.

Of course this never happened. Obviously we were infected by some type of virus or worm that did that. It was a malicious code that was injected into our system some how, but NetSol just said, you need to fix the problem. None of us are real computer code experts, but we assumed that the problem was just an error.

After 4 days(evidently when you call them, they have a standard procedure that says they must contact you within 1 to 3 days!) They did just that, and after they tell you what the problem is, you have to wait another 1 to 3 days.

You cant talk to a person, you have to let the tech support person "escalate" the case. Which basically means NOTHING. I ended up calling them three times a day, and all the same thing. Our customer support team will call you when we know something.

So instead of being down for a few hours our site was down for 4 days. No apology or nothing.

That was three months ago... this WHOLE THING, just happened again on Monday, we actually DID find the bad code this time, we deleted it, told NETSOL, and do you think they would check it out in a few hours, NOOOO... 3 more days!

So for those looking for a web host... STAY AWAY FROM NETWORK SOLUTIONS!